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Privacy Policy

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MOCNAM ADVENTURE PRIVACY POLICY

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information. At Mocnam Adventure we are committed to ensuring your trust and protecting your information. Mocnam Adventure is secure and reliable for making online booking.

All of the personal information* you send us will be through the site https://mocnam.vn or via telephone or email at the request of the Mocnam Adventure agents. The information that we request will be strictly necessary to complete your booking.

WHAT INFORMATION DO WE COLLECT?

Personal information that you provide when reserving with Mocnam Adventure:

First and last name, address and email address. In some cases: credit card number, expiration date, card holder name and billing address. This information is collected and saved when you choose to make an online, telephone or any other type of reservation. You can choose to not provide the information, please contact with us via email: sales@mocnam.vn or hotline: (+84) 81357 2345

Automatic information:

We collect and store non-personal information automatically each time you visit Mocnam Adventure; for example the accommodation you selected or how you use the site. This information is collected via cookies* and it is used while you browse, complete a reservation and for statistics that allow us to streamline the user experience.

*Personal information is the information that identifies, or is used to contact the person bounded to it; including: first and/or last name, phone numbers, address and email address.

*What are cookies?

They are small text files that are saved by your browser (i.e. Internet Explorer, Firefox) on your computer’s hard drive. When you enter Mocnam Adventure, it is possible that we save information about your session and assign one or more cookies to you. The cookies are used for example to know if this is the first time you visit our website. Mocnam Adventure’s cookies do not collect or store personal information.

HOW IS THE INFORMATION USED?

Your information is used to complete and process your reservation and to generate internal use statistics. It is also used if you choose to receive offers of Mocnam Adventure via email. You always have the option to stop receiving our offers at any time.

We never share, sell or rent our customer’s personal information with third parties or businesses.

HOW IS MY PERSONAL INFORMATION SHARED?

With our providers: hotels, airlines, tour operators or car rentals; to process the reservations made through us. We will always state if a service is provided by third parties. We will not share your email with our providers, unless it is strictly necessary to complete your reservation.

Mocnam Adventure reserves the right to reveal personal information disclosed online or by phone in the following cases:

  • By request of federal or state authorities, national or international, where necessary or appropriate to investigate illegal or fraudulent activities
  • To establish or defend the rights of Mocnam Adventure in case of fraud, litigation or in accordance to law.
  • If Mocnam Adventure deems necessary investigating or acting upon fraud or illicit reports on this site.

PRIVACY OF MINORS ONLINE

Although Mocnam Adventure’s content is suitable for the general public, you must be at least 18 years old to reserve any of the Mocnam Adventure’s products or services. Minors must have parental or guardian consent to use Mocnam Adventure.

HOW DO WE PROTECT YOUR INFORMATION?

Mocnam Adventure has implemented a sophisticated security system to protect your information from unauthorized access. Our systems are configured with data encryption and code technology constructed with the highest industry standards. All data transmission from Mocnam Adventure sites are encrypted prior to sending using SSL-3 technology.

CHANGES AND UPDATES TO THIS POLICY

Mocnam Adventure reserves the right to modify or change this policy as necessary. The changes are valid from the moment they are published. By using this site and process reservation with Mocnam Adventure (through any means) you accept this privacy policy. If you have questions about this policy contact us, describing your case in detail and we will attempt to resolve it. Mocnam Adventure will not make changes to the privacy policy that diminishes the rights of clients who have previously provided personal information without their explicit consent.

DO YOU HAVE ANY QUESTIONS OR CONCERNS?

If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavour to respond to your request within 30 days.

Add: 57 Tran Nguyen Han St., Dong Hoi City, Quang Binh Province, Vietnam

Phone: (+84) 232 651 9999 – Hotline: (+84) 81357 2345

Email: sales@mocnam.vn

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